As a privately owned small business our customers are our number one priority. That is why we utilize the best designs, materials and craftsmanship for our products. Our goal is your 100% satisfaction. Freer Percussion's rigorous quality controls ensure that the products we deliver are expertly matched and in perfect new condition when they leave our facility. We are not able to provide customers the opportunity to order multiple pairs of sticks or mallets to "sort through" the order; keep only one pair and return the rest. This practice drives up the costs considerably for everyone. We understand mistakes can happen. For example someone may accidentally order something they didn't mean to leave in their shopping cart, damage can occur during shipping, or incorrect items were mailed. On these rare occasions we will always be reasonable with our customers and honor a return. All returns are at the discretion of Freer Percussion LLC. However, there are times when adjustments and returns are necessary. We will accept returns under the following circumstances:
A. Wrong item was delivered
B. Item(s) was damaged during shipping
C. Manufacturer defect/failure
Returns must be made within ten (10) business days of the invoice date for the continental U.S. and (15) business days of the invoice date for all other orders. We cannot accept returns after 30 days. Returns are not accepted on old product lines sold under previous suppliers and manufacturers. Returned items MUST be unused and in original unopened packaging.
To facilitate a return, you will need to (click here to download a Return Form ), then email email@example.com or call 866-203-0743 for help. We will provide you with return shipping postage via e-mail to expedite the return. Follow instructions on return form; include copy of invoice and ship by way of UPS to:
Freer Percussion LLC
7665 Mentor Ave. #207
Mentor, OH 44060
After we receive your items your item will be exchanged or your refund will be processed and a credit (less shipping charges) will be applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it can take 3-10 business days to post to your account.
Please note that music and materials from Freer Percussion Publications are non returnable and non refundable.
Cancel or Change Order:
Contact us immediately at firstname.lastname@example.org
If your order has not been mailed we'll do everything we can to accommodate your request. Orders are processed quickly so your request may not be possible. However, we will work with you to reprocess the order in a timely fashion.
Shipping methods of USPS or UPS are the the preferred carriers for Freer Percussion LLC.
We process orders M-F from 9:00 am – 4:30 pm EST, USA.
Hawaii & Alaska
Our online shipping calculator is for most standard size orders. We will remain in contact with you to ensure you receive accurate shipping information and for your approval prior to shipping.
For most items, you will get a close estimate during the checkout process (using the UPS Shipping Cost Calculator or USPS Shipping Cost Calculator). These are only estimates and do not include any Duty, VAT or country specific taxes or surcharges. Freer Percussion is not responsible for any Duty, VAT or additional international fees that may be charged by your home country after the sale. It is the customer's responsibility to check local regulations when buying exported goods. These fees are NOT INCLUDED in any product or shipping charges.
Incorrect / Incomplete Shipping Address
Please be sure you provide us with your current/correct shipping address. If a package is undeliverable or if an address correction is needed due to a customer error, the customer will be responsible for all incurred fees. UPS currently charges $10-12 for an address correction, which including incorrect zip code, missing apartment number, etc.